911 tapes reveal horror at mall

Hear 911 calls: Gunshots ring out - Staffer calls for help

Font Size:
Default font size
Larger font size

buy this photo Still photo from surveillance video. (Courtesy photo)

Omaha police Friday released three still images captured from surveillance footage inside a shopping mall department store before Robert Hawkins’ bloody rampage began.

One shows the 19-year-old walking through Von Maur’s front entrance with an apparent bulge under his sweat shirt. It was an AK-47 assault rifle, police said.

Another picture taken from Wednesday’s tape shows Hawkins, his sleeves rolled up, holding the rifle with both hands in a direction toward the surveillance camera.

The third image showed Hawkins walking in the store six minutes before he returned with the gun.

His sweat shirt and pants were baggy and black, and the sweat shirt had a large white logo on the front. Hawkins was unmasked — his hair swept across the left side of his forehead — and he wore glasses.

Soon, the shots rang out.

Pop. Pop. Pop. The sound of three rapid gunshots were the first, chilling sounds of the terror going on inside Westroads Mall on Wednesday when Hawkins opened fire, killing eight people before committing suicide.

The next sound the operator heard was a gasp.

“911. What’s your emergency?” the operator asks.

There was only eerie silence in return. Then, more gunshots. Pop. Pop. Pop.

“Hello? 911!” the operator says.

The shots continue. Two more, then a pause. Three more seconds of silence. Then five more shots in rapid succession. Then another short pause, and two more pops.

Silence follows, except for the clicking of the 911 operator typing on his computer.

Then the gunshots resume. Pop. Pop. Pop.

“Hello?” the operator says, before the line goes dead.

The 911 tapes released by the Omaha Police Department on Thursday offer a vivid look into the horror inside the busy Von Maur department store at the mall. Some of the calls came from loved ones who have merely heard about the shooting. But others, like a woman who dove behind a clothing rack in fear, or an anonymous caller within earshot of shooter Robert A. Hawkins’ rampage, offer a voice from the scene.

Here are other excerpts from 911 calls:

————

Operator: Dang. Hello?

Three gunshots — Pop. Pop. Pop.

Operator: I can’t … I’m still hearing stuff. Hello?

Gunshot — Pop.

Silence.

———

Operator: 911. What’s your emergency?

Woman’s voice: I’m at Von Maur and I think there’s shots being fired all over the place.

Operator: Yeah. We’re on our way out there. Anybody been hit?

Woman’s voice: I haven’t seen anything. I am hiding in a clothes rack.

Operator: OK. We’re on our way out there, maam.

Woman’s voice: I mean, there’s been like, 50 gunshots.

Operator: I know. I was one the line with one, so …

Woman’s voice: OK. Fine.

————

Operator: 911. What’s your emergency?

Operator: Hello, 911?

Woman’s voice: Hi. I am at Von Maur.

Operator: Yeah, we’re on our way out there maam. Anybody seen the person that’s doing the shooting?

Woman’s voice: I have not. But I am very scared.

Operator: All right. We’re on our way out maam.

Woman’s voice: OK.

————

Associated Press Writer Sophia Tareen contributed to this report from Omaha.

Print Email

/news/state-and-regional/govt-and-politics
 
Sponsored by:

Connect with Us