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McDonald's: We're lovin' your fast drive-through

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By the Lincoln Journal Star

Tuesday, Oct 07, 2008 - 11:05:08 am CDT

Several fast-food chains with Lincoln restaurants have made QSR Magazine’s annual listing of the best drive-throughs in America.

Chick-fil-A, a chicken restaurants with stores in Iowa, came in first with the best overall score. McDonald's has the second-highest score and is the highest-ranking chain with restaurants in Lincoln.

Wendy’s runs the fastest drive-through, according to the 2008 Quick-Service Drive-Thru Performance Study conducted by Insula Research.

Story Photo
Jan Briley, a McDonald's crew member and trainer at Lincoln's North 48th Street restaurant, gives an early-morning drive-through smile. Briley was ranked one of the best in customer service in Lincoln according to a Journal Star story earlier this year, and McDonald's has one of the best fast-food drive-throughs in the country, according to a recent survey. (File photo)

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Read the QSR report

Another chain in Lincoln, Culver’s, finished 15th in the overall rankings and came in last in speed of service, but it scored well in order accuracy and menuboard appearance.

The chains with Lincoln restaurants and how they ranked:

McDonald’s: No. 2

Burger King: No. 3

Wendy’s: No. 4

Taco Bell: No. 7

Arby’s: No. 12

KFC: No. 13

Culver’s: No. 15

Long John Silver’s: No. 16

Dairy Queen: No. 24

Popeyes: No. 25.


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Chick Fil A wrote on October 7, 2008 11:23 am:
" We need Chick Fil A in Lincoln they are great. "

 Caines wrote on October 7, 2008 11:28 am:
" I Think raising caines is the best fast food in town, they fresh cook everything so it is almost like a cook to order set up and their chicken is the best in town, not to mention their special caines sauce, I love that place "

 BOB wrote on October 7, 2008 12:14 pm:
" Did accuracy count in this survey? Popeye's at 27th & Fletcher and McDonald's in Waverly you have about a 50% chance of getting your order right. "

 rb wrote on October 7, 2008 1:17 pm:
" The McDonalds on Cornhusker Hwy is the slowest McD's on the planet, they almost always get your order wrong, and they have bad attitudes about everything. "

 Eatin good wrote on October 7, 2008 1:21 pm:
" Just what we need more Fast food places, YUK!!! "

 Pat wrote on October 7, 2008 4:19 pm:
" Nebraska is #18 among obese states. There's also a very high concentration of fast food restaurants per capita. Apparently, people here are very, very fond of fast food. Not surprising.

And if you guys are concerned about the quality of service, remember that you're going to a fast food restaurant. This isn't Venue or Blue Orchid we're talking about here. Don't expect amazing service. "

 VA wrote on October 7, 2008 5:55 pm:
" The McDonalds drive-thru in Waverly is SUPER fast! I think it is one of the best McDonalds I've drove through in my travels. "

 Vote for Chick Fil A wrote on October 7, 2008 7:49 pm:
" Another reason to love Chick Fil A! They have great food, the service is wonderful and the restaurants are always super clean! Too bad we don't have one here! Let's petition to get one in Lincoln. We have too many Popeyes and KFCs around. "

 Sean1 wrote on October 8, 2008 7:44 am:
" I've seen window workers at Wendy's with lip and nose piercings. I still avoid Taco Bell due to Ecoli and hepatitis outbreaks. Not to mention their "special" food items set aside for police officers and customers with complaints. My recent favorite was at a McD's on 27th.The woman at the second window was wearing a burkah for a uniform. Got an incorrect order on that one.
The best option in any case is to use the drive. You can avoid seeing the filthy interiors of these places.
Pat's right, what can you expect from folks who are just doing their McJob's

By the way...McJob is a defined word in the Webster dictionary. Wonder how that happened. "

 l wrote on October 8, 2008 12:02 pm:
" I agree! Bring Chick Fil A here! Where are they in Iowa? Ill drive to get some. "

 Joe wrote on October 8, 2008 4:02 pm:
" We do need a Chick Fil A but we also need a White Castle!!! This town has no real good fast food places. "

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