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Telephone landline's decline to cost retirees

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By RICHARD PIERSOL / Lincoln Journal Star

Tuesday, Aug 19, 2008 - 02:01:33 pm CDT

The decline of landline telephone business is going to cost some retirees locally, assuming a federal court agrees.

About 900 people who retired before 2001 from Aliant and Lincoln Telephone Co., predecessors of Windstream, are going to have to start paying for part of their medical insurance premiums in January,  Windstream said. 

Assuming health care costs continue to rise, the insurance could cost them even more in the future.

Beginning Jan. 1, 2009, UnitedHealthcare will provide medical insurance for all Windstream retirees, including former Aliant and Lincoln Tel employees, the company said.

The basic medical plan design as described by Windstream will include:

* Unlimited lifetime maximum benefits with a $500 annual deductible to be paid by the retiree.

* After meeting the deductible, the plan will pay 80 percent of eligible costs (in combination with Medicare, if applicable). The retiree will pay the remaining 20 percent of eligible costs.

* The maximum out-of-pocket expense to any individual will be $2,500 annually, including the deductible.

Employees have challenged the company’s right to make the change, and Windstream has asked the U.S. District Court in Nebraska to say it can do so.

People who retired from Lincoln Telephone or Aliant before 2001 paid nothing for their health insurance while they were working, nor during their retirement, Windstream said.    

People who retired after 2001 from Aliant or Alltel, another predecessor to Windstream, have paid a portion of their health premiums, said Chris Hunt, spokesman for Windstream.

Among those unhapy is Jan Simodynes of Lincoln, a service rep who retired from Alltel.

“When we were negotiating a contract, I retired in June of 2001, for fear we’d lose our insurance benefits,” Simodynes said.  “We were reassured we’d be able to keep our insurance of the previous contract.

“I didn’t particularly want to retire at 51, but felt there was a need to, in order to keep my insurance intact,” she said. 

In letters to those who retired before 2001, Windstream explained that the decline in its traditional landline telephone business has accelerated over the last ten years primarily due to competition from wireless and cable TV companies.

“Access lines have declined almost 25 percent in Nebraska during this period,” the letter said.  “The revenue loss from this decline has created tremendous financial pressure and forced us to make difficult decisions ...

“Spiraling health care costs have further compounded this financial strain,” the letter said.

Rather than terminating benefits, as some companies have done, Windstream said it will ask retirees to share a portion of the cost for medical coverage.

Because Windstream was made up of a combination of several companies, its health coverage for retirees is a patchwork over 16 states.

“We have a lot of retirement plans, based on where you live, who you worked for and when you retired,” said Hunt.  “It might be in the dozens.”   

That makes health plans very inefficient to administer, with a wide variety of payments being made to different providers, sometimes different  providers inside a state, Hunt said, so Windstream is trying to consolidate plans. 

Benefit costs for those retirees at issue were about three times greater than the costs for other Windstream retirees, according to federal court filing by Windstream. 

Windstream was formed in 2006 from the merger of Alltel’s wireline telephone operations and Valor Communications, a Texas company. Alltel acquired Aliant, formerly the Lincoln Telephone Co., in 1999. 

In 2010, Windstream intends to use the dollar amount of its 2009 payment for each retiree as the base for future health-care contributions, Hunt said.

Retirees would be responsible for the difference between the anticipated future plan costs and Windstream's fixed contribution level, the 2009 payment, the company said. 

Furthermore, Windstream said it retains the right to change its contributions in the future.

In addition, the company is terminating the Aliant Plan for Employees' Disability Benefits and Death Benefits on Jan. 1, 2009. In its place, the company  said it will privide basic life insurance coverage for retirees of $5,000.

Windstream met with a group of retirees and union representatives last week to discuss the changes.

During the meetings, retirees objected and  questioned Windstream's authority to make these changes. 

So Hunt said Windstream has asked for a declaratory judgment in federal court to clarify the rights of retirees and the  company.

Windstream says retirees are not represented by the CWA, which represents some active employees,  and the company has always reserved the right to modify retirement benefits. 

Union officials could not be reached for comment. 

Aliant and Lincoln Telephone employees who retired before 2001 are the last group not already paying for at least part of the health insurance offered by Windstream, Hunt said.

In 2001,  a deal negotiated between Alltel and Local 7470 of the Communications Workers of America specified  those who became eligible to retire that year or as late as 2004 would continue to receive a fully paid health-care and dental benefit. Those who become eligible to retire in later years were supposed to pay a greater share of the health premium, according to Journal Star archives.

An agreement in 2004, further limited the company’s spending for those who retired after 2006, the archives show. 

Of the 900 people covered by Windstream’s new policy, 826 live in Nebraska, the rest in 25 other states, according to the Windstream petition to federal court.

Hunt said he knows of no other company in Nebraska that paid the entire cost of retiree’s health care, as predecessors of Windstream did.

Simodynes sees a continuing deterioration of the telephone industry.

“In 2000,  Aliant employees rallied against Alltel moving in,  but they (the city’s political leadership) welcomed them with open arms,” she said.  “We’ve lost over 1,000 jobs in Lincoln.”

Reach Richard Piersol at 473-7241 or at dpiersol@journalstar.com


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whatever wrote on August 19, 2008 1:03 pm:
" Windstream's landlines decreasing doesn't surprise me. Their service is awful. My monthly statement is wrong EVERY month. Their call center people are abusive on the phone. Most people will pay a little more for their service but the way they treat people, moving over to cell phones or pay-as-you-go phones seems to smart move. Windstream seems to forget that it is a SERVICE they are providing. It's too bad hardworking people will suffer from a company that tacks on fee after fee to make money but if you ask them what the fee is, they don't know. "

insured by United wrote on August 19, 2008 1:08 pm:
" Their insurance coverage is great but it is no longer accepted at ST Elizabeth Hospital "

insurance at St. E wrote on August 19, 2008 2:03 pm:
" insured by United...the UHC is accepted at St. E's. The dispute has something to do with Medicaid and commercial accounts. You want to make sure you mention Secure Horizons Private Fee for Service Plan (PFFS) to St. E's and you are otherwise covered. "

Texan in Nebraska wrote on August 19, 2008 2:54 pm:
" you mean to tell me there are still people out there that use landlines? LOL

come on people all ya dang need is a cell and use that as your home phone as well, shoot. "

Ed wrote on August 19, 2008 3:16 pm:
" Patchwork retiremnet plans in 16 states that are hard to administer? Isn't that Windstream's problem, not the retirees? Didn't they form a company that took on all these plans that are now 'hard to administer'?? And we are to feel sorry for the company formed in the last 5 years to buy up these smaller companies and put them under 1 umbrella?? "

Vern wrote on August 19, 2008 3:27 pm:
" Sorry, but insurance is expensive these days and everyone has to pitch in. I'm sure it was a great benefit to have all of your insurance premium paid for, but the time has come to pay your part. Otherwise, the company will go under and then you're left with no insurance at all. "

landline lover wrote on August 19, 2008 3:30 pm:
" You better believe I still have a landline! If someone in my home needed to dial 911, the operator would know exactly where we were, even if we were unable to communicate our address. Cell phones cannot guarentee that yet. As a parent, I refuse to risk my family's safety in that way. That's worth paying for a basic, no frills landline in my book. "

brian in Lincoln wrote on August 19, 2008 3:40 pm:
" United Health Care is no longer being accepted at St. E's, regardless of who you work for. I am covered by St. E's and received a letter that they could not resolve the billing disputes with UHC, so they are no longer accepting them. It has nothing to do with who you work for. "

This is what happens wrote on August 19, 2008 3:52 pm:
" When locally owned companies that are part of the COMMUNITY sell out to companies that run their business off of a national ROI. LT&T, NBC, Journal Star, KFOR, etc...etc..etc...

There is an economic disparity between classes that will culminate in a revolution in the next three decades. I only hope that it will be a quiet revolution. "

TSG wrote on August 19, 2008 4:24 pm:
" No UHC is not accepted as of 8/31/08. I work at Perot System's and this is our insurance provider. We employees received an email form HR that stated "as of 8/31/08, St. Ez will no longer accept your UHC insurance..." they are working on getting a new contract signed. "

Jim wrote on August 19, 2008 5:52 pm:
" I'm shocked that Windstream is losing business. They must pay those outstanding tech reps in India at least 5 cents an hour to tell you nothing. Then their 1st class DSL breaks. "

Verizon Employee wrote on August 19, 2008 6:29 pm:
" I work for Verizon Wireless and I too have a landline. It's only $20/mo + tax which comes to around $30/mo that I split with a roommate. I also have Virgin Mobile prepaid @ $20 for 3 months of service or $80/yr. I don't know how you people with cell phones can afford it honestly.

Also, with your cell phone they CAN pinpoint your location either E911. That's a requirement passed years ago to triangulate your location on all cell phones. Bare in mind "landline lover" that they only know where you are when you call 911 on that phone because your mailing address is linked to the phone number. A cell phone is too, but you obviously may not be at home which is why 911 GPS is required. "

Yup wrote on August 19, 2008 9:28 pm:
" Most rural communities have to have a landline to have DSL. The only other option is satellite internet which is really pricey. "

Can we get Universal already wrote on August 19, 2008 11:27 pm:
" I've seen this before, I'm orginally from California and I have to tell you this is a growing problem all across the United States. It actually makes a case for people to start removing there heads from the sand and to start demanding a Universal health care system. In the long run it would be cheaper than our current way of doing things. Don't think so? Think again, we are going in the hole trying to keep up with medical costs. One of the ways we could end the digging is to have EVERYBODY pay a premium into a universal system.

Are there flaws SURE, but there are flaws in every system that has ever been developed. We could use some of the other countries as models. Canadians, and Europeans models could be a base. We don't have to have everything that they have, we just need to start it. I'm sure that if we don't move to do something the entire medical system in this country will collapse from its own weight. "

utility workers daughter wrote on August 20, 2008 12:09 am:
" The way these utility companies are supposed to work is that the contract your retire under are the terms until you are no longer a retiree. If you retired under a contract that issued free insurance it is supposed to stay that way. Windstream knew this going into all of their buyouts of local companies and now their trying to mess with the retiree's benefits. I hope the courts uphold the retirees contracts. Maybe if they offered better service to their customers there wouldn't be the decline. Besides Alltel only bought Aliant (LT&T) for the cell business and then put the land stuff under Windstream. "

TESSA wrote on August 20, 2008 6:14 am:
" I don't know anyone who has free insurance anymore. I pay $400 a month for my insurance. "

Retire at wrote on August 20, 2008 9:34 am:
" Did the worker just say that she didn't want to retire at 51, but did so to keep her insurance free? Wow, if I was her I wouldn't complain about anything, she only retired 15 years earlier then most.... man stop complaining or really she could just go back to work. "

Dan wrote on August 20, 2008 9:35 am:
" what's a landline?? "