Cable board prepares for Time Warner hearing

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BY JEFF KORBELIK / Lincoln Journal Star

Not happy with Time Warner Cable’s new digital program guide?

Had trouble with your box after the cable company loaded the guide into it?

[+]Enlarge

City Councilman Jonathan Cook

City Councilman Jonathan Cook

Or maybe you’ve had no troubles with Time Warner at all and enjoy the TV services the company has provided.

Whatever the case, Tuesday's your chance to be heard.

Lincoln’s Cable Television Advisory Board will hold a public hearing on Time Warner Cable issues at 7 p.m. in City Council Chambers, 555 S. 10th St.

The board’s action is in response to a City Council resolution calling for the board to conduct a performance evaluation of Time Warner.

The city’s franchise agreement with Time Warner allows the board to conduct an annual evaluation of the cable company.

City Council member Jonathan Cook introduced the resolution this month after customer complaints about Time Warner’s new Navigator programming guide and software problems relating to it.

Time Warner, the nation’s second-largest cable company, has been under fire locally since it dropped the contracted Passport channel guide last fall in favor of the company-created Navigator.

The change affected 46,000 digital cable subscribers. Time Warner has 110,000 television subscribers in Southeast Nebraska.

Complaints ranged from the guide -- ugly graphics, incomplete information, etc. -- to problems with slow-reacting cable boxes and digital video recorders after the software was loaded into them.

Those unable to attend but wishing to comment may do so by:

E-mail: cic@lincoln.ne.gov

Fax: 441-8653

Phone message: 441-0731 (through April 20)

Mail: Time Warner Comments, Citizen Information Center, 555 S. 10th St., Lincoln, Neb., 68508.

Reach Jeff Korbelik at 473-7213 or jkorbelik@journalstar.com.